Customer Support & Safety Operations Associate
About the Role
Sakhi is a mission-driven mobility startup dedicated to making travel safe and comfortable for women. They are creating a verified, women-only ecosystem to solve the safety challenges of urban commuting.
As a Safety Operations Associate, you are the voice of the company and the guardian of its users. You will handle everything from general support to critical safety escalations. This role requires empathy, a calm head under pressure, and a deep commitment to user safety.
What you’ll do • Manage multi-channel support via calls, chats, and tickets for both riders and drivers. • Monitor SOS alerts and safety escalations in real-time to ensure immediate resolution. • Coordinate between passengers and drivers to resolve ride-related issues or cancellations. • Maintain detailed support logs and track recurring issues to improve the platform. • Ensure every user feels heard, safe, and supported throughout their journey.
Requirements
Core: • Mandatory fluency in Kannada (additional Tamil or Telugu is a major plus). • Strong communication skills with an empathetic, patient approach. • Ability to stay calm and decisive during urgent or high-pressure safety situations. • Highly organized and responsible.
Nice to have: • Experience in customer support, safety ops, or mobility platforms.