Customer Success Intern
About the Role
Dazeinfo is a Bengaluru-based market intelligence and business research company helping startups, investors, and enterprises make smarter decisions. This internship focuses on client success and relationship management, making you the key link between clients and internal teams.
What you'll do
- Act as the primary communication coordinator between clients and the Account Manager.
- Ensure timely execution and delivery of client assignments by coordinating with internal teams.
- Manage client communication through WhatsApp, emails, and scheduled meetings.
- Onboard new clients and explain workflows, timelines, and processes.
- Schedule and coordinate monthly client review meetings.
- Present or facilitate the sharing of monthly performance reports with clients.
- Maintain records of client discussions, feedback, and follow-ups.
- Proactively identify and resolve communication gaps to enhance the client experience.
- Build strong, professional relationships to improve client satisfaction and retention.
This is a hands-on opportunity to develop real-world skills in client success, stakeholder management, and business communication.
Requirements
Core
Excellent verbal and written English communication skills.
Strong interpersonal and relationship-building abilities.
Highly organized with exceptional attention to detail.
Proficient in coordination and follow-up tasks.
Strong problem-solving and time-management skills.
Comfortable handling multiple tasks simultaneously.
Working knowledge of Microsoft Office or Google Workspace.
Nice to have
Experience in client-facing roles or customer success.
Familiarity with startup environments.
Basic understanding of project coordination tools.